PRIVATE CACHE ACCESS HOW TO
Here is how to do both in the most popular browsers. Every time you close an Incognito window and open it again, it automatically clears any cache and cookies from the previous session without affecting your regular browser windows. Using an Incognito window, on the other hand, will allow you to just test if the problem you are encountering persists, without losing anything. If you clear all your cookies you'll be logged out of all websites you're currently logged into. What's the difference between using Incognito and clearing your cache/cookies?Ĭlearing will affect your entire browser, which means affecting other sites that might be working fine. If the problem persists, then the issue is most likely somewhere else and we can get to investigating. To rule out an issue caused by your own device, we usually suggest clearing your cache or using a Private/Incognito window.
This might cause a whole array of issues like seeing something that's not relevant anymore, not being able to log in, refusing to load something altogether. Of course, various checks are performed to make sure what you're viewing is up to date but sometimes things go wrong. Whenever you open a website, this locally stored data is used instead of downloading it again. In order to increase loading speeds and reduce the amount of traffic generated, every browser stores data like old versions of a website, login credentials, etc. It might sound like a cheap solution and a cliche, but it's actually a very sound advice. Very often, you might get a suggestion from a member of the Support team to either clear your cache/cookies or try opening the page in an Incognito window.